GENERAL FAQ

  • Wait! What is this thing?

    Inspired by caressing a baby with a feather, Yoee Baby is an incredibly joyful way to play with your baby. It’s a cute stuffed animal with a long, feather-like tail. Total length is about 12" but it's light enough for a baby to move around. Babies love the touch of the soft tail which can be used to stimulate baby’s senses, caress, tickle or even calm and soothe when they’re fussy. It’s also got a rattle, crinkle paper and a soft silicone teether  — everything babies love in those early months.

     

    We put a handle on the back to make it easy for you to pick up and start playing. Once a Yoee is in your hands, its impossible to resist interacting with the irresistibly touchable tail. WARNING: Once you start playing, you won’t want to stop.

  • What age baby is Yoee Baby made for?

    Yoee Baby was made for babies 0 – 18 months, but we’ve found that kids of all ages love to play with a Yoee. Big brothers and sisters can use Yoee Baby to interact with their new baby siblings too. 

  • People say it's good for travel, why?

    Yoee Baby is a toy that entertains, and engages your baby while helping with their development. In a car, on a walk or on a plane—the ability to engage your baby can be invaluable. Below are some of the practical reasons as well:

     

    1. It's simple and small.

    2. It packs easily.

    3. It does not require batteries.

    4. It has sounds that stimulate baby, but it's quiet enough that it will not disturb others.

    5. It's the ultimate all-in-one toy.

    6. In time it will represent familiar smells to your baby. This can be comforting.

    7. It can help calm a Mom, Dad, Caregiver or baby.

    8. It works in, or out of a car seat.

    9. People will ask what Yoee Baby is

     all about, giving you the opportunity to show them pictures of your amazing baby in various stages of awesomeness.

  • Baby Duster? Cat Toy? ...Really?

    ...Baby Duster? Cat toy? Call it what you want. We've heard it all. But, dusters and cat toys aren’t meant for playtime with a baby.

     

    Though, the idea began with a real feather, we quickly realized feathers aren’t baby safe, and we wanted an all-in-one toy for at home play, or on the go. We totally support using tools of your choice, if safe, for play time  (you don't have to use a Yoee Baby). Our goal was simply to create the world's best baby toy. We know it looks weird. We don't care as long as you and your baby are having fun together. Try it! If this isn't your babies favorite toy, we'll give you your money back.

  • $24.99 seems expensive, what's up?

    As parents, we learned that if you want to use premium materials, work with the best factories and test to the highest international safety standards—the price gets high very quickly. The more we learned, the more we realized that many toys are not what you think they are.

     

    We have seen toys that claim to be organic, but are not, and we have seen the cut and sew facilities where many of your toys are made. It's disheartening. Why are some toys so much cheaper? You may not want to know.

     

    Here is another way to think about it. What does a food-grade silicone teether cost? Now add a rattle, a cool sensory toy, a cute stuffed animal with crinkle paper, onsite factory supervision and oversight that exceeds the strictest international safety standards? We have all these things wrapped up in one, simple toy.

     

    Or, just compare it to what a couple bottles of wine cost, good beer, or a dinner out—Isn't the experience of playing with your baby priceless? One awesome toy, baby! That's how we see it, and hope you will too.

  • Would a NEW Mom use this?

    Why would a Mom want a tool to bond with a baby? Shouldn't she know how to bond instinctively? Sure. We all feel the love instantly, but think about the practical aspects of having a new baby.

     

    If Mom is super-extra lucky, she lives in a mysterious tribe of generous nurse-maid sisters who help her all day, every day—and the fun and frivolity never ends. Now, imagine your new baby is in your own home; friends and family have gone, feeding is done. The diaper has been changed. Naptime is over—and baby is looking at you....and it's 9am.

     

    You totally want to play and get that giggle, and you know you should be doing something for their development. But, mothering instincts don’t come as easy as they should. You’ve read Goodnight Moon five times already and though you hate to admit it, you don’t know what to do next. We just want to get this Mom thing right, and those giggles, smiles and coos help show us we're on the right track.

     

    This is why we created Yoee Baby. Through joy and laughter, we find the bonds we crave. It's not the only way to play and bond. But, like a book or a bike, it's okay to use tools and toys while interacting. It's not that Moms can't bond, but why not get a little help finding a truly joyful way to play?

  • What about a NEW Dad?

    Many dads say that Yoee Baby allows them to participate more naturally in those vital early developmental interactions—Dads naturally begin the practice of eye tracking (no idea why, but we see it when we hand them a Yoee Baby). We’re not saying Yoee Baby is the only way for dads to bond and connect and play. That would be silly. It’s just another tool in the toolbox—but it's a particularly good one.

     

    Half the Yoee Baby team are dads, so we know some fatherly things. We put an illustration of a Dad and baby on our packaging for a reason. But, guys do have a harder time connecting in those early days, weeks and months. They don’t have the same facilities as a mom. They haven't been physically connected for 9 months, they probably didn't do as much baby sitting growing up and many just aren’t as comfortable around tiny infants—But, they still want those early connections.

     

    Dads want desperately for new baby to stare in their eyes longingly—and then ride a bike on day 5. But, mostly fathers do great. They are gentle and loving. So, when a dad gets the first chortle, the first smile, the first belly-time successes it’s a serious proud-papa, mind-blowing moment. Dads are buying it for their friends. We can wrap it, and ship it where you want, with a note from you.

  • What about Siblings?

    This is an amazing sibling toy. How amazing? Super amazing! Why? Mainly, it's soft. But, more interestingly, older siblings want to please Mom or Dad. They are understandably competing. So, they often model their parent's behavior. This means gentle caresses on baby's body. The result is that new baby will respond with eye contact, giggles, cute kicks, whatever. Even the most hardened older sibling, who was ready to give new baby away to the first passerby, is not immune to these magical interactions.

     

    It may be the first time new baby looks into the eye of older brother or sister. But, before you think it's a panacea for all the craziness that comes from having two mini humans, remember, these are still siblings. So, make it mellow, make sure nobody is hungry, and try some sibling bonding.

  • Who thought of this?

    Jillian was looking for a toy to play with her 3 month old daughter, Yoella. She quickly found that baby toys are useless for infants who can’t yet sit up, grab things, or move around. She read about an activity that said caressing a baby with super soft material was good for sensory development and body awareness. She tried it with a feather and WOW! Little Yoe smiled and cooed and Jillian loved that she was doing something good for her baby’s development. It was such a joyful experience that they played with the feather all the time. The more they played, the more she felt them bond. She quickly realized that a feather wasn’t baby safe and that’s where the idea was born.

     

    Jillian’s buddy Bill is a designer, filmmaker and storyteller. Jillian shared her idea and they were off to the races.  There are no employees (unless you count their spouses). This is not some big brand, and learning how to manufacture a toy was really (really!) hard, but they finally did it, so now parents can find joy and feel empowered in those crazy, early confusing days with a new baby.

     

    They go to the cut and sew facilities. They oversee every part that goes into a Yoee Baby. They know every aspect of their supply chain because they have babies, too. If you have any questions, have something to contribute or want to invest, please reach out: info@yoeebaby.com

POLICIES

  • What is your return policy?

    100% no hassle returns. 


    We want you to love your Yoee Baby! If you are not 100% satisfied, please return your unused Yoee Baby with all original packaging for a full refund or exchange within 30 days of the purchase date. The cost of the original shipping is not refundable except in the case of the wrong item shipped or a defective product. If you purchased your Yoee Baby from a retail store it must be returned to the store where you purchased it. Please note that if you are making an exchange because you would like a different character, we will have to charge you shipping for the new Yoee Baby.


    Returns and Exchanges can be accepted by contacting returns@yoeebaby.com or calling us at 800-887-7902.


    Once your item is returned, we will issue a credit to your credit card or send out a replacement, per your request. Sorry, we can't refund shipping charges except for defective or damaged items. We try to process all returns as soon as possible. Please allow 5-10 business days for the credit to appear in your account.


    If your Yoee Baby arrives damaged or defective contact us using the email or phone number above and we will issue a refund or exchange. If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable). If you request a replacement item, it will be shipped to you without any additional charges.

  • What will you do with my customer information?

    We hate spam as much as you do. We promise never to sell or give away your personal information and will not communicate with you unless you authorize it or there is an issue with your order. If you place an order with us online, your credit information is used for that transaction only and won’t be stored. For full details on how we use your information, please read our Privacy Policy.


  • Can you gift wrap my order?

    Sure can! Yoee Baby is the perfect baby shower gift or present for a new mom, dad or caregiver. Our wrapping paper is a shimmery silver, perfect for any occasion and it is just $3 to gift wrap your Yoee Baby. Just choose the gift wrapping option on the product page. A gift card and customizable note is included with gift wrapping.


  • Detailed Policies

    GUARANTEE

    If you are not totally satisfied, let us know and we will refund your money. It's that simple.

    Yoee Baby

    ‭(800) 887-7902‬

    637-B South Broadway Boulder Colorado US 80305


    PRIVACY POLICY


    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?


    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


    SECTION 2 - CONSENT 

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


    How do I withdraw my consent?


    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at orders@yoeebaby.com or mailing us at:


    Yoee Baby

    637-B South Broadway Boulder Colorado US 80305


    SECTION 3 - DISCLOSURE


    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


    SECTION 4 - SHOPIFY


    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


    Payment:


    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


    SECTION 5 - THIRD-PARTY SERVICES


    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


    Links


    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


    SECTION 6 - SECURITY 


    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


    SECTION 7 - COOKIES


    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.


    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).


    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits


    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.


    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.


    _secure_session_id, unique token, sessional


    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


    SECTION 8 - AGE OF CONSENT


    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


    SECTION 9 - CHANGES TO THIS PRIVACY POLICY


    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


    QUESTIONS AND CONTACT INFORMATION


    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at orders@yoeebaby.com or by mail at


    [Re: Privacy Compliance Officer]


    Issued Utility Patents:

    Japanese Patent No. 6165355, granted on July 19, 2017

    Australian Patent No. 2015217520, granted on December 22, 2016

    Still-Pending Utility Patent Applications:

    U.S. Patent Application No. 14/897,008, published on June 9, 2016 as U.S. Patent Application Publication No. US20160158658A1

    European Patent Organization (EPO) Application No. 15 748 956.8 – 1658; grant imminent (Letter of Intent to Grant Issued on October 19, 2017)


PRODUCT

  • Is it machine washable?

    HOW TO CARE FOR YOUR YOEE BABY


    Your Yoee Baby is machine washable, but please don’t use a heated setting on the wash or dry cycle. The best way to clean your Yoee is to put it in a zippered pillowcase or lingerie bag and wash it on a COOL DELICATE CYCLE and dry on a NO HEAT SETTING. Wash it like any expensive delicate thing, and dry it on a no-heat setting. It will come out looking bright and fluffy, like it just came from the interactive, developmental play together baby toy salon.

  • What are Yoee Baby dimensions and weight?

    What are Yoee Baby dimensions and weight?


    Yoee Baby’s are lightweight, easy to pick up and fit conveniently in a diaper bag or purse. Each Yoee Baby weighs about 2.5 ounces is about 12” tall. The handle of a Yoee was designed to fit both big hands and small.



  • How and where are Yoee Babies made?

    When we started this project, we hoped to manufacture in the U.S. We worked tirelessly to find a factory that had access to skilled labor, the right supply chain and the infrastructure to make a high quality, yet affordable, plush product. We couldn’t find a resource that fit the bill so we turned to the experts overseas. Yoee Baby is manufactured in China by a factory that has a long history of making premium, plush baby toys. We chose them based on their high quality work and dedication to making great toys. Our dream is to build a factory of our own and manufacture in our home state of Colorado. Stay tuned for our next Kickstarter campaign!


    What types of materials are used in the production of a Yoee Baby?


    We carefully selected premium plush fabrics that are irresistibly touchable. Our teether is made of food grade silicone and our toys are free of harmful chemicals such as BPA and phthalates.

  • Our Supply Chain

    What is the ICTI Care Program?


    The ethical production initiative for the global toy and entertainment industry. We ensure that our partners in China are a part of the ICTI Care Program.

  • Is Yoee Baby safe?

    Yoee Baby meets the most rigorous domestic and international safety standards. Our testing protocol was designed by one of the leading safety experts in the toy industry and we work with an internationally accredited, third party testing lab to ensure our toys are safe.


    IMPORTANT: The American Academy of Pediatrics recommends that soft objects should not be introduced into a baby’s sleep environment for the first year of life. To keep your baby safe, please keep Yoee Baby out of the crib and in your play area.

UNIQUENESS

  • How is a Yoee Baby good for a baby’s development?

    Yoee Baby naturally engages babies in the types of interactions that science tells us they need to thrive. Yoee Baby will make your baby giggle, smile and coo and when you giggle and smile back, that helps to build healthy brain architecture.


    Yoee Baby helps promote sensory development, body awareness, fine and gross motor skills, language development, interaction and bonding.

  • Why is it good for bonding?

    Yoee Baby encourages and empowers you to interact with your baby in fun and unexpected ways. Babies react and respond to it, and to you. While playing with a Yoee, baby may stare into your eyes, kick their legs, giggle, smile or coo. This causes us to smile, talk, laugh and look at our baby. Science says, we know as humans, that this kind of back-and-forth interaction is where strong bonds start to form. Bringing joy to your child is a powerful bonding experience, and we believe Yoee Baby delivers on this promise. This is why we guarantee that it'll be your favorite baby toy or your money back.

  • How is it different than other baby toys?

    Yoee Baby is design for playing together in the early days and weeks. We created Yoee Baby because we searched the world and could not find a toy that delivered on this promise. People were using feathers and other things, but Yoee Baby is completely unique in this regard. 


    Most baby toys are useless for babies who can’t yet sit up, or move around. We can shake a rattle in their face, they can bat a stuffed animal with their hands, or stare at a mobile. But until now, there were no toys designed for interactive play at this stage of life. A former Senior Vice President from Mattel said of Yoee Baby “...it’s one of the most innovative products I’ve seen.”  It’s the reason we’ve been issued a number of patents. The play factor, the shared joy, the sense of bonding. These are the result of the design. Yoee Baby truly brings sensory development to playtime. In some ways, it’s a classic stuffed animal. But at it’s heart, it’s a tool to create interactions between two people.

  • What do experts say about play?

    From the Center on the Developing Child (Harvard University): "One of the most essential experiences in shaping the architecture of the developing brain is “serve and return” interaction between children and significant adults in their lives. Young children naturally reach out for interaction through babbling, facial expressions, and gestures, and adults respond with the same kind of vocalizing and gesturing back at them. This back-and-forth process is fundamental to the wiring of the brain, especially in the earliest years."

     

    Yoee Baby represents the first toy to truly lean into this research. A baby's brain is developing at an unprecedented pace in the earliest weeks. While we designed the toy to encourage the kind of joy we all expect with our little ones—the amount of data that is pouring in from around the world regarding how neural connections are formed, and exactly how the brain develops, shows that it's vitally important to get playtime right.


HOW TO USE YOUR YOEE BABY

Here is a fun two-minute video of our nephew Josh and his Mama, 
Emily, demonstrating
some of the ways Yoee Baby can be used.
IMPORTANT: The American Academy of Pediatrics recommends that soft objects should not be introduced into a baby’s sleep environment for the first year of life. To keep your baby safe, please keep Yoee Baby out of the crib and in your play area.
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